Question 1

Why is my streaming buffering and how can I fix it?

Accepted Answer

If your streaming is buffering, first ensure no heavy downloads are running in the background. Restart your device and check your Wi-Fi strength. If the issue persists, contact us and we'll check your line for free. We're here to help!

Question 2

Is it possible to watch IPTV on more than one device?

Accepted Answer

Absolutely! You can enjoy IPTV channels and shows on your TV, smartphone, or tablet using our app or TV box, depending on your plan. Stay connected and entertained on all your devices!

Question 3

What steps should I take if my router indicates PON loss?

Accepted Answer

If your router indicates PON loss, it means your fiber connection is interrupted. First, check if the fiber cable is properly connected and not bent or damaged. If the issue persists, please contact our support team. We're local and here to help!

Question 4

How long does it take to install a new connection?

Accepted Answer

We usually complete new connection installations within 24–48 hours after booking. Our local team will reach out to schedule the installation. We're committed to getting you connected quickly!

Question 5

What are the options for paying my bill?

Accepted Answer

You can pay your bill online via UPI, card, or net banking. Alternatively, you can request a payment link from our support team. We also offer auto-renewal options for a hassle-free experience. Choose the method that works best for you!

Question 6

My internet is not working, should I restart the device?

Accepted Answer

Yes. Restarting your router or TV box often fixes temporary issues. Switch off the power, wait 30 seconds, and turn it back on. If the problem persists, call our 24/7 helpline.

Question 7

Do you provide customer support in my area?

Accepted Answer

Yes. “We’re Local. We’re Here for You.” Our support centers are based in Jharkhand to ensure faster service and better understanding of your needs.

Frequently asked questions